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+44 (0) 1475 530000

Terms and conditions

Please read these terms and conditions carefully, as a contract between you and Westbourne will come into existence upon the date in which you pay a deposit, to reserve any self catering  accommodation.
Check-in/Check-out

Our standard check in time is between 12 noon - 16.30 hours, please advise if wishing to arrive outside of these times.  Westbourne is a small family run business, there is no receptionist on duty around the  clock, check in times are important to us as  we like to be available to greet  our guests on  arrival, it is therefore helpful to us to let us know an approximate arrival time.

Check Out by 10.00 am
Self-catering accommodation
Upon booking a deposit equal to 50% of the total booking amount will be payable, which will be set against payment or become payable to us in accordance with our ‘cancellations policy’ (see below), the final balance will be taken 48 hrs before arrivalfrom the card given at the time of booking, unless the person who made the bookingnadvises otherwise. All payments can be made with a credit/debit card, if wishing to pay by Visa or MasterCard an additional 2.5% charge is added. In addition a £50.00 cash damage key return deposit is required for each of our self-catering accommodations which is returned on departure, once the property has been checked. Please see website information with regards to min stay in our self-catering accommodation.

Sorry we do not take provisional bookings
Regrettably No Pets are allowed in any of our accommodations.
Confirmation of your booking will be sent by e mail or post subject to you providing a valid e mail or postal address.
Cancellations
May we kindly advise that all deposits are non-refundable and non-transferable, if the accommodation is cancelled less than one month prior to arrival the balance of your stay is payable. However we will make every effort to re book the accommodation.
We strongly advise all potential guests to take out travel insurance to cover any eventuality.
If you wish to cancel any part of your stay once arrived at Westbourne you will be liable for the full balance of your booking.
Bad Weather policy/Cancellation of Ferry
In the event of bad weather conditions or cancellation of the ferry Westbourne will fully apply our cancellation policy as above.
Prices
Self Catering accommodation rates shown on our website.
Registration
We are required by Scottish Law, to maintain a register of our guests. Residents of the United Kingdom and/or the European Union shall on check-in provide full names and addresses. All other guests must on check-in produce and provide details of a valid passport and details of their next destination. You agree that we may retain this information for 12 months.
Parking
We provide ample complimentary parking to guests subject to availability; cars and their contents are parked entirely at the car owner’s risk.

Smoking
All self catering accommodation at Westboure House Caravan Park is a strictly Non-smoking.

Liability

The liability for guests and their account is not waived and guests are to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one self catering property (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

Damage to Westbourne House Caravan Park property

We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to our property and structure of Westbourne House Caravan Park and Self Catering Accommodation. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Termination Policy
Westbourne reserves the right, at its discretion, to terminate without notice an individual’s stay at Westbourne where deemed necessary.